COVID-19 POLICY & INFORMATION

YOURS & OUR STAFFS SAFETY IS OUR MAIN FOCUS

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The relaunch plan is underway! Our activities are being redesigned with social distancing measures in mind so that you can still have an amazing time in a safe space.

Our aim is to make our site as socially responsible as possible, ready for you to come and have fun with us. But what steps will we be taking?

Regular and highly visible cleaning regimes - We’ve always prided ourselves on keeping our site in tip-top condition, but now more than ever we’ll be going above and beyond to make sure that the sites are super clean. This will include installing a number of hand sanitising units and upping the frequency of our site cleanliness checks, as well as providing anti-bacterial wipes for you to use too if required.

Online waiver signing - We will introduce a new system where you can sign the waiver (this is an industry-standard form you sign before going on any West Country Games activities) which is online, and require everyone completing before you visit us. Not only will this help to protect you and our staff, but will also limit the number of people congregating in our briefing areas.

Signage - We’ll be operating a few one-way systems so that none of you have to cross-over where not necessary, to limit queueing systems. All signage will encourage 2 metre distancing between individuals & groups.

Reduced capacity - We will be putting capacity restrictions in place to ensure that there aren’t too many of you on each session. This will make it a whole lot easier for you to all keep your distance and still enjoy the activities to the full.

Staff PPE - Where applicable, staff will be wearing masks, and sometimes gloves. And whilst it’s not compulsory, we encourage you to do the same. We will limit the amount of close interaction staff will have with you, but please be aware this won’t always be completely possible, for example during kit-up. Rest assured, our staff will be operating under strict distancing and highly visible hygiene regimes.

Limiting cash payments - We will encourage you to bring your own refreshments, to reduce the amount of cash payments. Strict cleaning practices will be in place whenever this is not possible.

The above steps are already being planned and put in place. We may add or take away a couple of steps, depending on Government guidelines closer to the time of opening, but right now, this is our focus.

GET IN TOUCH

0117 3700 640

bookings@westcountrygames.co.uk

BOOKING FAQs

WHAT'S INCLUDED

Your group will undertake all the 9 activities as detailed on our games page, everyone gets a go.

GROUP SIZE WHEN BOOKING

Please provide us with an best estimate of the group size when booking, we know it is difficult to know exactly at the early stage of the booking

PAYING THE DEPOSIT

Please provide us with an best estimate of the group size when booking, we know it is difficult to know exactly at the early stage of the booking

MIN / MAX GROUP SIZE

We do not have a maximum group size, but would suggest contacting us if over 30 persons. Our minimum group size is based on 8 persons, however this is only when payment is concerned. If you have less than 8 persons this is OK, it will just mean paying for 8.

DURATION

Expect to be with us for approximately 2-3 hours depending on your group size.

AGE RESTRICTIONS

You must be aged 18 years or over to participate.

We love kids, but I’m afraid we cannot allow anyone under the age of 18 to be on site, even if only spectating or being looked after. There are various elements that make the site unsuitable and also unsafe for children. We cannot allow babies or very young children on site, even if under total supervision. Sorry.

CONFIRMING FINAL GROUP SIZE

We need to have an estimated group size when booking. Confirm your final group size at least 28 days before your activity date, when we will need to collect the balance payment. Please see ‘Balance Payment’ above.

PAYING THE BALANCE

We request that the balance payment be made 28 days before your activity date. You just need to let us know your final numbers if they have changed at all. If they have changed please go to the ‘Change Booking’ page. If your numbers have not changed simply click on the ‘Pay Invoice’ button at the bottom of the invoice your were provided when you made your booking. This will then take you directly to the payment page for your booking.

REFUNDS

Once a deposit payment has been made, this cannot be refunded.

Once the final balance payment has been made it cannot be refunded in whole or part.

Please see our terms & conditions page

WEATHER

The games will take place if it’s raining, we do have tents for some shelter.

If the weather is very severe (i.e. Gales) and the games have to be cancelled, we will make a decision 24 hours prior to the activities taking place and contact you. A full refund will be issued in the unlikely event of a cancellation.

OTHER GROUPS

We will keep you in your own group, you will not be participating against the other groups. We allocate one of our fully trained activity hosts to be your West Country guide for the whole day!