CHANGE YOUR BOOKING

So you want to change your booking eh?

WHEN TO CHANGE YOUR BOOKING

To enable us to change your booking for you we just need you to confirm this by using the below form.  You don’t need to inform us of any changes until you make your balance payment which is required at least 28 days before the activity date.

If your numbers are still the same as your original booking then please visit the ‘Pay Balance’ page..

Please amend your booking using the below form

Please complete all fields on this form.  Once we have received it your booking will be amended and a new booking confirmation will be sent with the ‘Pay Now’ button to pay the balance.  This may take up to 24 hours to be amended, but usually will happen fairly fast unless we are ploughing the fields or drinking cider!

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GET IN TOUCH

0117 3700 640

bookings@westcountrygames.co.uk

BOOKING FAQs

WHAT'S INCLUDED

Your group will undertake all the 9 activities as detailed on our games page, everyone gets a go.

GROUP SIZE WHEN BOOKING

Please provide us with an best estimate of the group size when booking, we know it is difficult to know exactly at the early stage of the booking

PAYING THE DEPOSIT

Please provide us with an best estimate of the group size when booking, we know it is difficult to know exactly at the early stage of the booking

MIN / MAX GROUP SIZE

We do not have a maximum group size, but would suggest contacting us if over 30 persons. Our minimum group size is based on 8 persons, however this is only when payment is concerned. If you have less than 8 persons this is OK, it will just mean paying for 8.

DURATION

Expect to be with us for approximately 2-3 hours depending on your group size.

AGE RESTRICTIONS

You must be aged 18 years or over to participate.

We love kids, but I’m afraid we cannot allow anyone under the age of 18 to be on site, even if only spectating or being looked after. There are various elements that make the site unsuitable and also unsafe for children. We cannot allow babies or very young children on site, even if under total supervision. Sorry.

CONFIRMING FINAL GROUP SIZE

We need to have an estimated group size when booking. Confirm your final group size at least 28 days before your activity date, when we will need to collect the balance payment. Please see ‘Balance Payment’ above.

PAYING THE BALANCE

We request that the balance payment be made 28 days before your activity date. You just need to let us know your final numbers if they have changed at all. If they have changed please go to the ‘Change Booking’ page. If your numbers have not changed simply click on the ‘Pay Invoice’ button at the bottom of the invoice your were provided when you made your booking. This will then take you directly to the payment page for your booking.

REFUNDS

Once a deposit payment has been made, this cannot be refunded.

Once the final balance payment has been made it cannot be refunded in whole or part.

Please see our terms & conditions page

WEATHER

The games will take place if it’s raining, we do have tents for some shelter.

If the weather is very severe (i.e. Gales) and the games have to be cancelled, we will make a decision 24 hours prior to the activities taking place and contact you. A full refund will be issued in the unlikely event of a cancellation.

OTHER GROUPS

We will keep you in your own group, you will not be participating against the other groups. We allocate one of our fully trained activity hosts to be your West Country guide for the whole day!